Mend is experiencing slowdowns and outages on all services

Resolved·Full outage

Full service has been restored and stable since approximately 12:30pm ET.

Wed, Aug 5, 2026, 01:24 PM

(2 months ago)

·

Affected components

Aug 5, 2026, 12:17 PM

01:24 PM

Login Page

Scheduling

Digital Forms

Secure Messaging

Add or Update User Accounts

Live Chat Technical Support

Mend Knowledge Base

Reports

Dashboard

Video Sessions

Connection Logging

Connection Test

"Green Light" Patient Connection Indicator

Phone Dialer

Enhanced Virtual Waiting Room

SMS Text Message Notifications

Email Notifications

Voice Notifications

Patient-Facing Links

Imports

SSO

Payment Capture / Transactions

External Video Vendor Integrations

EHR Integration

Updates

Resolved

Full service has been restored and stable since approximately 12:30pm ET.

Wed, Aug 5, 2026, 01:24 PM

Monitoring

Root cause is resolved. We are monitoring until all services are fully restored

Wed, Aug 5, 2026, 12:31 PM(53 minutes earlier)

Investigating

We will post updates shortly.

Wed, Aug 5, 2026, 12:17 PM(14 minutes earlier)