All Systems Operational

About This Site

This page contains a live look at Mend platform performance. Any system outages will be listed and updated here in real-time, as well as notifications of planned maintenance.

If you are experiencing a technical issue not addressed on this page, please visit the Mend Knowledge Base or click the “Tech Support” button to open a live chat with Mend Support.

Mend Portal Operational
90 days ago
99.98 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Scheduling ? Operational
90 days ago
100.0 % uptime
Today
Digital Forms Operational
90 days ago
100.0 % uptime
Today
Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Add or Update User Accounts Operational
90 days ago
100.0 % uptime
Today
Live Chat Technical Support Operational
90 days ago
99.83 % uptime
Today
Mend Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
Video Sessions Operational
90 days ago
100.0 % uptime
Today
Connection Logging Operational
90 days ago
100.0 % uptime
Today
Connection Test Operational
90 days ago
100.0 % uptime
Today
"Green Light" Patient Connection Indicator Operational
90 days ago
100.0 % uptime
Today
Phone Dialer Operational
90 days ago
100.0 % uptime
Today
Enhanced Virtual Waiting Room Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders & Other Notifications Operational
90 days ago
100.0 % uptime
Today
SMS Text Message Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Voice Notifications Operational
90 days ago
100.0 % uptime
Today
Patient-Facing Links Operational
90 days ago
100.0 % uptime
Today
Integration Capabilities Operational
90 days ago
100.0 % uptime
Today
Imports Operational
90 days ago
100.0 % uptime
Today
SSO Operational
90 days ago
100.0 % uptime
Today
Payment Capture / Transactions Operational
90 days ago
100.0 % uptime
Today
External Video Vendor Integrations Operational
90 days ago
100.0 % uptime
Today
EHR Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 28, 2024

No incidents reported today.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Resolved - This incident was resolved by our icon vendor at approximately 5:02 pm Eastern time yesterday: https://status.fortawesome.com/incidents/h4k8q3tt2j6g This issue is resolved.

Please don't hesitate to let us know if you need any assistance.

Apr 26, 08:07 EDT
Update - Our icon vendor has posted an update stating that they've discovered an issue with their cloud provider, and are actively working to rectify it: https://status.fortawesome.com/incidents/h4k8q3tt2j6g

Please note- these icons' functions still work within the video visit, but the icons are not visible. If you need any assistance, feel free to reach out to Mend Technical Support by selecting "Tech Support?" on our portal, or emailing us at bestservice@mend.com.

Apr 25, 15:57 EDT
Identified - The icons that display on the sidebar of Mend video visits are not displaying due to an issue reported by our icon vendor: https://status.fortawesome.com/incidents/h4k8q3tt2j6g

These functions still work within the video visit, but the icons are not visible. Our vendor is working to resolve this issue. We will update our status page when we have confirmation that the issue is resolved.

Please don't hesitate to select "Tech help?" on our portal, or email us at bestservice@mend.com if you have any questions.

Apr 25, 15:30 EDT
Apr 25, 2024
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.