All Systems Operational

About This Site

This page contains a live look at Mend platform performance. Any system outages will be listed and updated here in real-time, as well as notifications of planned maintenance.

If you are experiencing a technical issue not addressed on this page, please visit the Mend Knowledge Base or click the “Tech Support” button to open a live chat with Mend Support.

Mend Portal Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Scheduling ? Operational
90 days ago
100.0 % uptime
Today
Digital Forms Operational
90 days ago
100.0 % uptime
Today
Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Add or Update User Accounts Operational
90 days ago
100.0 % uptime
Today
Live Chat Technical Support Operational
90 days ago
100.0 % uptime
Today
Mend Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
Video Sessions Operational
90 days ago
100.0 % uptime
Today
Connection Logging Operational
90 days ago
100.0 % uptime
Today
Connection Test Operational
90 days ago
100.0 % uptime
Today
"Green Light" Patient Connection Indicator Operational
90 days ago
100.0 % uptime
Today
Phone Dialer Operational
90 days ago
100.0 % uptime
Today
Enhanced Virtual Waiting Room Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders & Other Notifications Operational
90 days ago
100.0 % uptime
Today
SMS Text Message Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Voice Notifications Operational
90 days ago
100.0 % uptime
Today
Patient-Facing Links Operational
90 days ago
100.0 % uptime
Today
Integration Capabilities Operational
90 days ago
100.0 % uptime
Today
Imports Operational
90 days ago
100.0 % uptime
Today
SSO Operational
90 days ago
100.0 % uptime
Today
Payment Capture / Transactions Operational
90 days ago
100.0 % uptime
Today
External Video Vendor Integrations Operational
90 days ago
100.0 % uptime
Today
EHR Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 16, 2025

No incidents reported today.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Resolved - This incident has been resolved.

Thank you for your patience as we investigated and resolved the issue.

Please don't hesitate to let us know if you have any questions or concerns in the future. You can email us at bestservice@mend.com or contact us with the "Tech Support" option at portal.mendfamily.com.

-The Mend Team

May 12, 10:43 EDT
Identified - The issue has been identified and a fix is being implemented.
May 12, 09:49 EDT
Investigating - We are currently investigating reports of issues with Mend digital forms. Some users may experience issues with accessing the content of their forms on the Mend portal.

We are investigating this issue actively and will provide updates as they become available.

If you have any questions or concerns, please feel free to email us at bestservice@mend.com, or select "Tech Support" on the mend portal (portal.mendfamily.com).

Thank you for your patience while we work to resolve this.

- The Mend Team

May 12, 09:39 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.