All Systems Operational

About This Site

This page contains a live look at Mend platform performance. Any system outages will be listed and updated here in real-time, as well as notifications of planned maintenance.

If you are experiencing a technical issue not addressed on this page, please visit the Mend Knowledge Base or click the “Tech Support” button to open a live chat with Mend Support.

Mend Portal Operational
90 days ago
99.97 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Scheduling ? Operational
90 days ago
100.0 % uptime
Today
Digital Forms Operational
90 days ago
100.0 % uptime
Today
Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Add or Update User Accounts Operational
90 days ago
100.0 % uptime
Today
Live Chat Technical Support Operational
90 days ago
99.81 % uptime
Today
Mend Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
Video Sessions Operational
90 days ago
100.0 % uptime
Today
Connection Logging Operational
90 days ago
100.0 % uptime
Today
Connection Test Operational
90 days ago
100.0 % uptime
Today
"Green Light" Patient Connection Indicator Operational
90 days ago
100.0 % uptime
Today
Phone Dialer Operational
90 days ago
100.0 % uptime
Today
Enhanced Virtual Waiting Room Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders & Other Notifications Operational
90 days ago
100.0 % uptime
Today
SMS Text Message Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Voice Notifications Operational
90 days ago
100.0 % uptime
Today
Patient-Facing Links Operational
90 days ago
100.0 % uptime
Today
Integration Capabilities Operational
90 days ago
100.0 % uptime
Today
Imports Operational
90 days ago
100.0 % uptime
Today
SSO Operational
90 days ago
100.0 % uptime
Today
Payment Capture / Transactions Operational
90 days ago
100.0 % uptime
Today
External Video Vendor Integrations Operational
90 days ago
100.0 % uptime
Today
EHR Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 15, 2024

No incidents reported today.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
Resolved - This incident has been resolved by our support chat vendor: https://status.livechat.com/incidents/zmf99q8bmdkh

We appreciate your patience, and look forward to continuing to provide quality support.

May 1, 13:16 EDT
Monitoring - We have resumed normal functioning in our Support chat. The incident is not yet resolved according to our vendor, so we are monitoring for further issues at this time: https://status.livechat.com/incidents/zmf99q8bmdkh We appreciate your patience as they work on this issue.
May 1, 10:56 EDT
Identified - Our vendor has identified an issue and a fix is being implemented: https://status.livechat.com/incidents/zmf99q8bmdkh We will continue to post updates as they become available.

If you need any technical support, please feel free to reach out to bestservice@mend.com.

May 1, 10:29 EDT
Investigating - Support chat is not accessible for Mend users via the "Tech Support" button on our portal. This is due to an incident with our support chat vendor: https://status.livechat.com/incidents/zmf99q8bmdkh They are actively investigating this issue. We will be sure to update the status of this incident as more information becomes available from our vendor.

If you require technical support, please don't hesitate to reach out to bestservice@mend.com. We will be happy to assist you with any concerns via email.

May 1, 09:57 EDT